Square enix software token reset

The website says that the only way to access my account is with the password. Square enix the official square enix website documents. Android security token resets has anyone else faced this. Q66689 i lost my emergency removal password to remove a software token. The square enix software token is an application designed to strengthen the security of user accounts for playing online games by generating and requiring onetime passwords when logging in. A community for fans of square enixs popular mmorpg final fantasy xiv online, also known as ffxiv or ff14. A free, downloadable smartphone app is available at the following locations.

Please use caution with this service, as removing the software token in nonemergency situations will lower your. We use cookies for several purposes, depending on the square enix website you visit or use, and how you choose to use our websites and services. Square enix account software token registration complete and the confirmation of the account creation subject. So i know theres an emergency removal password that i can use to remove it from the account if i really need to. Q66690 how do i perform an emergency removal of the software token. Square enix the official square enix website square. Onetime passwords are only usable for a fixed period of time and become invalid once the user logs in, making them exceptionally useful to combat against spyware such as key logging programs. New versions of the software should be released several times a quarter and even several times a month. The software token is a smartphone application designed to display onetime passwords. Onetime password describes a sixdigit number shown on the screen of the square enix security token. Secondly, the needs of users are growing, requirements are increasing and the needs are changing for trial reset software. Please be sure to click on it and complete the removal of your software token before it expires. To further strengthen the security of your square enix account, we highly recommend using a square enix security token to act as an extra layer of protection against unauthorized access. Select adjust software token smartphone application settings and follow the onscreen instructions.

The emergency removal password allows you to forcibly remove a square enix software token application from your account in situations where you cannot log in with a onetime password, such as if your smartphone is lost or stolen. I lost my emergency removal password to remove a software token. Official site for the company created by the merger of enix and square. Warning concerning the security of your account final. Download square enix software token and enjoy it on your iphone, ipad. Discussion in general discussion started by chrisely24, sep 14. A square enix account a smartphone running either ios or android operating systems. The current square enix security token has been removed from the account in question and will be rendered invalid and cannot be reregistered. Storing your preferences and settings we use cookies to remember your preferences and settings. I accidentally deleted the software token application. What steps do i take if my square enix security token breaks. Update for square enix software token reset itself. I thought for sure that i read both security token and software token when i read on ses site about what to do if things went south, my.

Emergency removal codes have a 24 hour cooldown, so im completely locked out right now. So, is anyone at squareenix aware that the link for how to remove a software token if you have lost your emergency removal code tells you to log into your account, and provides no helpful information in the least. Therefore, it is necessary to monitor changes in the remove square enix software token and to update it in a timely manner. Also heard it is located on the one time password page. This is a notice to all customers who use a square enix software token software token. Security token emergency removal password square enix. You can contact the square enix support center by selecting the additional assistance button located at the. The square enix support center is a centralized support site that provides product information and solutions to the frequently asked questions and issues with our products and services. Square enix account temporary suspension of security token sales aug. If you are using a software token on your smartphone and decide to switch to a new phone, or you have deleted your software token application, you will need to use your software token s emergency removal password to remove your software token from the old device, after which you must. First, new technologies are emerging, as a result, the equipment is being improved and that, in turn, requires software changes. A square enix security token is a device for displaying onetime passwords used to provide an optional, additional layer of security for your square enix account. Secondly, the needs of users are growing, requirements are increasing and the needs are changing for remove square enix software token.

Check your spam folder, because square s emails are occasionally sorted out by spam filters. How do i perform an emergency removal of the software token. Thankfully ive had my emergency removal codes handy, but is anyone else running into this problem. Two days in a row now my software token has reset itself and completely lost my settings. If you are using a software token on your smartphone and decide to switch to a new phone or update your devices operating system, or you have deleted your software token application, you will need to use your software token s emergency removal password to remove your software token. I heard it is located on the main page of my square enix account. If youre having trouble with the password reset email, try these tips to help you complete the process. So im trying to get a hold of square enix support to hopefully gain access back to my account. The square enix store is the official shop for final fantasy, kingdom hearts, dragon quest, soundtracks, merchandise, video games and exclusive collectors editions. How do i remove the square enix security token from my account. Apples latest update deleted a friends software token and he cannot access his account at all, nor can he find any useful information in the. Can i register a security token to my playonline account for final. A onetime password describes a sixdigit number shown on a screen using either a keyring like the square enix security token or a smartphone application.

Onetime passwords have been introduced as a means of. Users will require the following to use the software token application. I just had to factory reset my phone, and i lost the stored information for the sqenix account token app. Doublecheck that the email address you entered into the password reset field is the same email used to access your square account. I dont understand whats going on but i would like to know how it is possible to have two accounts linked to one email even though one is not registered and how to remove the nonregistered one because now he cant even reset his own password if needed. Please note that the software token requires ios 7. Meanwhile, i can get a confirmation code sent to my email for a recovery of the same email address, so it seems a square enix account exists, the trick is that it asks for a onetime password as part of the recovery process which i dont have which seems to create a loop if you dont have that to begin with. The square enix support centre is a centralised support site that provides product information and solutions to the most frequently asked questions and issues with our products and services. Important notice to all software token users final.

If you have lost your emergency removal password, please contact the square enix support center. I didnt realize this was the hidden trial of hercules to do. Will i be able to use the software token if i switch phones. Once the square enix security token has been removed, you will not be required to enter a one time password until you register a software token or a new, unused square enix security token.

To register a software token, log in to the square enix account management system and select onetime password under service and options. How do i remove the software token from my square enix account. The only mails i found including the id where the software token registration mails subject. Important notice to all software token users final fantasy xiv. Please visit the following article for instructions on obtaining your software token emergency removal password.

Find all the latest news and updates about your favourite games and upcoming releases. Besides its use in all future online services, one can also associate multiple ids from current services to a single square enix account and enjoy features only available to square enix account holders. After registering for the service, a onetime password will be shown on screen every time the application is launched. Square enix account account registration completed. A onetime password describes a sixdigit number shown on a screen using either a keyring like the square enix security token or a smartphone application, such as the square enix software token. Android security token resets i went to log in tonight and opened up the app to come to it asking me what language i wanted the app reset itself and now i am locked out of my own account because of no way to get a 1 time password from the token app. A square enix account is a free service provided for authentification in all of square enix s online services.